Summit Controls - Customer Satisfaction Survey

Sales & Engineering Office
1-48 Queen Street East, Cambridge, Ontario, N3C 2A8
Phone: 519-651-2730 Fax: 519-651-2722

Sales & Automation Facility
1355 Confederation Street, Sarnia Ontario, N7S 4T2
Phone: 519-337-3200 Fax: 519-337-7068

	Company Name:*
	Your Name:*
	Email:*
	Phone:
		* denotes a required field
A. RELIABILITY
	Excellent	Average	Poor
1) Follows through with commitments in a timely manner.
2) Shows a sincere interest in solving my problems.
3) Does things right the first time.
4) Is dependable.
5) Is accurate with supplying the products ordered.

B. EMPATHY
	Excellent	Average	Poor
1) Gives me personal attention.
2) Understands my specific needs.

C. RESPONSIVENESS
	Excellent	Average	Poor
1) Employees give me prompt service.
2) Employees are always willing to help me.
3) Employees are never too busy to respond to my requests.

D. ASSURANCE
	Excellent	Average	Poor
1) The behavior of employees instills confidence in me.
2) Employees or courteous.
3) Employees have the knowledge to answer my questions.
4) The quality of products purchased met my expectations.
5) The delivery time of products purchased were consistent with what was quoted.

E. ADDITIONAL COMMENTS